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Frequently Asked Questions
1. We’ve decided what we want to do, how do we make a booking?
To confirm a booking, all we need is a $200 deposit. Once we have received the deposit
we make all of the arrangements for you. We will require a rough number of the number of people
that will be going. We then make all the necessary bookings & confirm and
secure your dates with the activity or
accommodation providers.
2.Is the deposit refundable?
The deposit is fully refundable up to 2 weeks prior to departure .
3.OK, I’ve paid my $200 deposit, what
happens now?
We confirm all the booking's made & call you to make sure that you are happy with
the times & venues etc which have been booked for you.
4.What else do I have to do?
We take care of all the organising for you. All you have to do is confirm final
numbers, collect the final payment
from the party goers & make payment AT LEAST
14 days before you are set to go.
5.When is final payment required?
At least
14 days before you depart we will require exact numbers of people going &
also we will send you a final invoice for the amount of people going. The final payment MUST be made at least 7 days prior to departure otherwise you may
loose a booking. We unfortunately in many cases cannot do anything about this as it it the activity or
accommodation providers that require the full payments to be
made and may cancel bookings if they do not receive the payments in time.
We also send you out a full itinerary, giving you full details of where you will be
going & what you will be doing, with times & addresses of venues etc etc.
If you wish to cancel your booking
after we have paid venues, it is
down to their discretion, whether or
not you will be refunded.
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